Any unwanted goods can be returned for a full refund or exchange, but must be returned within 30 days of purchase undamaged and in the original packaging at the buyers expense.
Please include a cover letter including your name, address, contact number and reason for return. Failure to include these details may result in a delay in the processing of your return.
When returning items by post you MUST obtain proof of posting such as recorded or special delivery.
Upon granting a full or partial refund, funds will be deposited within the original payment account with 5 working days.
When goods are exchanged, the new goods will be sent out via DHL and the old goods collected by DHL upon delivery of the new goods.
FAULTY/DAMAGED OR INCORRECT GOODS
Any incorrect orders or faulty/damaged goods must be reported to our Team within 5 days of receipt of the goods.
We will replace faulty/damaged and/or incorrect goods as soon as possible at no expense to yourself including postage.
If you are returning goods via post, please obtain proof of the postage such as recorded delivery and we will refund the postage once we process your refund/exchange, this will be processed via the original card or PayPal account you used for payment of the goods. For items that were sent to you via APC we will arrange for APC to collect the product/s from you.
Incorrect order goods will only be exchanged or refunded if they have not been used, worn (except for trying on) or otherwise soiled and are in their original, undamaged packaging.
We offer as standard a 12 month initial store warranty on all goods except for perishable goods, as well as manufacturer warranties, such as Kayaks which have a lifetime guarantee.
This does not apply to damaged in transit goods as damage must be reported within 5 days of receipt of goods.
Seaton Angling & Kayak Centre reserve the right to forward returned goods to the specific manufacturer for inspection if we wish to query the fault. If the manufacturer finds no fault then Seaton Angling & Kayak Centre reserve the right to refuse a refund, except where the customer is covered by the Consumer Rights Act 2015.
Please note that we are bound by the terms and conditions of the manufacturer when processing returns after 6 months, however we endeavour to provide a fully satisfactory resolution.
This does not affect your statutory rights.